Managing Conflict through Communication
$208.00
Comprehensive and accessible coverage of the study of conflict
Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.
KEY TOPICS: Narratives and case studies – drawn from the real experiences of a diverse population, help to illustrate important concepts and make the material relatable to students. Comprehensive coverage of topics – including anger, stress, and management and collaborative techniques offers students a complete picture of this field of study.
MARKET: For Speech Communication courses in Conflict Management
FEATURES:
Narratives and case studies – Drawn from the real experiences of a diverse population, help to illustrate important concepts and make the material relatable to students.
Comprehensive coverage of topics – Including anger, stress, and management and collaborative techniques offers students a complete picture of this field of study. Introduces students to more topics associated with “the dark side of interpersonal communication,” – Such as abusive relationships, interpersonal violence, verbal aggression, and other negative social actions and destructive conflict management and resolution behaviors.
A chapter on forgiveness – After serious relational transgressions provides a framework on how to forgive.
A chapter on mediation enables students to apply formal principles of mediation to everyday conflicts among friends and family members.
